Serhii Bulak LinkedIn
eCommerceRescue

Terms of Service

1. About Us

These Terms of Service govern your use of ecommercerescue.com and any consulting services provided by:

Individual Entrepreneur Serhii Bulak
60/5 Yulii Zdanovskoi Street, Kyiv, 03189, Ukraine
Email: serhiibulak@gmail.com

By accessing our website or engaging our services, you agree to these Terms.

2. Services

We provide e-commerce consulting services including:

  • Technical and commercial audit of legacy e-commerce stores (Joomla+VirtueMart, OpenCart, and similar platforms). Standard audit fee: EUR 250 (EU clients) or UAH 10,000 (Ukrainian clients).
  • Modernisation projects: migration, performance optimisation, SEO remediation, security hardening. Fees are quoted individually based on project scope.
  • Advisory and strategy sessions. Fees are quoted individually.

The exact scope, deliverables, and timeline for each engagement are defined in a separate Statement of Work or proposal document agreed between the parties.

3. Client Obligations

To enable us to deliver the agreed services, you agree to:

  • Provide timely access to systems, hosting environments, CMS admin panels, and other resources reasonably required.
  • Cooperate in good faith and designate a point of contact with authority to make decisions.
  • Provide feedback and approvals within the timeframes agreed in the Statement of Work. Delays caused by late client feedback may extend the project timeline without additional cost to us.

4. Fees and Payment

  • Fees are stated in the proposal or Statement of Work. Unless otherwise agreed, audit fees are payable in advance; project fees are payable in milestones as specified in the proposal.
  • Currency: EUR for EU clients, UAH for Ukrainian clients, or as agreed in writing.
  • Taxes: clients in EU member states may be subject to local VAT obligations. We will provide an invoice with the information required by applicable law.
  • Payment methods: bank wire transfer to the account specified on the invoice. We will provide IBAN and other payment details at the time of invoicing.
  • Late payments accrue interest at the rate permitted under applicable Ukrainian law from the due date until the date of payment.

5. Intellectual Property

  • Upon receipt of full payment for an engagement, all deliverables specifically created for you under that engagement (reports, code, configurations) are transferred to you.
  • We retain ownership of our proprietary methodologies, frameworks, tools, and know-how. Nothing in these Terms grants you a licence to our internal tools or methodology documentation.
  • You grant us a non-exclusive licence to access and work with your systems and materials solely for the purpose of delivering the agreed services.

6. Confidentiality

Each party agrees to keep the other party's confidential information (including technical details, business data, pricing, and deliverables) strictly confidential during the engagement and for two years after its conclusion. This obligation does not apply to information that is publicly available through no fault of the receiving party, or that is required to be disclosed by law.

7. Warranties and Disclaimers

  • We provide services with reasonable skill and care consistent with our professional expertise.
  • We do not warrant that our services will be uninterrupted or error-free, or that a third-party CMS platform will behave in any particular way after our work is complete.
  • We do not guarantee specific search engine ranking outcomes. SEO improvements are best-practice recommendations; actual ranking changes depend on factors outside our control.
  • All other warranties, express or implied, are excluded to the fullest extent permitted by law.

8. Limitation of Liability

Our total aggregate liability to you for any claim arising out of or in connection with these Terms or any engagement (whether in contract, tort, or otherwise) is limited to the total fees paid by you to us in the twelve months preceding the claim. We are not liable for indirect, consequential, or special losses, or loss of profit, even if we were advised of the possibility of such losses.

9. Termination

  • Either party may terminate an engagement by giving 14 days' written notice to the other party.
  • We may terminate immediately if you breach a material term of these Terms or the agreed Statement of Work and fail to remedy that breach within 7 days of written notice.
  • On termination, you shall pay for all services rendered up to the date of termination. We shall deliver to you all completed deliverables for which payment has been received.

10. Governing Law

These Terms are governed by the laws of Ukraine. Clients who are consumers located in EU member states retain the benefit of any mandatory consumer protection rights applicable in their country of residence, which these Terms do not override.

11. Disputes

In the event of a dispute, the parties agree to first attempt amicable resolution through good-faith negotiation within 30 days of written notice of the dispute. If the dispute is not resolved within that period, it shall be referred to the courts of Kyiv, Ukraine, unless the parties agree in writing to another dispute resolution mechanism.

12. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page. Continued use of our services after the updated Terms are posted constitutes acceptance of the changes. For ongoing engagements, material changes will be communicated by email.

Effective date: 23 July 2026
Last updated: 23 July 2026